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C C A P A   2 0 0 4   C o n f e r e n c e
The Ladder of Control
Manipulation
1
Non-participation
Therapy
2
Informing
3
Consultation
4
Degrees of Tokenism
Placation
5
Partnership
6
Degrees of Citizen Power
Delegated power
7
Citizen control
8
Sherry Arnstein
“A Ladder of Citizen Participation”
Journal of the APA, July 1969
1 Manipulation and 2 Therapy. Both are non-participative. The aim is to cure or educate the participants. The proposed plan is best and the job of participation is to achieve public support by public relations.
3 Informing. A most important first step to legitimate participation. But too frequently the emphasis is on a one way flow of information. No channel for feedback.
4 Consultation. Again a legitimate step attitude surveys, neighborhood meetings and public enquiries. But Arnstein still feels this is just a window dressing ritual.
5 Placation. For example, co-option of hand-picked 'worthies' onto committees. It allows citizens to advise or plan ad infinitum but retains for power holders the right to judge the legitimacy or feasibility of the advice.
6 Partnership. Power is in fact redistributed through negotiation between citizens and power holders. Planning and decision-making responsibilities are shared e.g. through joint committees.
7 Delegated power. Citizens holding a clear majority of seats on committees with delegated powers to make decisions. Public now has the power to assure accountability of the program to them.
8 Citizen Control. Have-nots handle the entire job of planning, policy making and managing a programme e.g. neighborhood corporation with no intermediaries between it and the source of funds.